Swagelok.com FAQs
Swagelok.com FAQs
Why can’t I see pricing?
Pricing is determined by individual authorized Swagelok sales and service centers. To see pricing, you will need to create an account and select the appropriate sales and service center for your location.
Why do I need to create an account?
Creating an account on www.swagelok.com allows you to see pricing from your local sales and service center, save products and catalogs to your “favorites” list, and view current and past invoices (if available).
How do I create an account?
- Click on “Log In or Register” in the top right corner of the page. Click the Register button.
- Fill out the required information on the next page.
- Click Register at the bottom of the page.
- A confirmation email will be sent to the email address provided. Open the email and click Confirm.
- Once logged in, you will now be able to access pricing and other details for your local sales and service center.
My sales and service center gave me a special part number, but it’s not showing up in search results. Why is that?
If your sales and service center gave you a special part number, it will not show up in the general search results on www.swagelok.com. Your special part number will show up in the search box suggested queries, and if entered correctly, it will bring you directly to that product page once you hit the search button. You can contact your sales and service center for more information regarding the part you are looking for.
Why isn’t my part number showing up?
Some items are assembled per the customer’s selected requirements. Because of this, configuration and pricing are determined at the local sales and service center, and these custom parts numbers are not listed on the website. You can add the part number via the Quick Add feature.
The Quick Add feature allows you to add unlisted part numbers to your cart as well. You may be prompted to select a check box after you click add products. You can contact your local sales and service center to discuss your needs and receive a quote.
Why am I not receiving emails from www.swagelok.com?
You may need to add webmaster@swagelok.com to the list of safe senders or look in your Junk folder if you don't receive the email within a few minutes of submitting a request. You can also ask your IT department to whitelist the swagelok.com domain on your local servers to ensure safe delivery of Swagelok emails.
How do I change my password?
If you cannot remember your password, please select the Forgot Password link on the log in page. You can also contact your local sales and service center for support if you have additional questions.
If you are currently logged into www.swagelok.com, you can change your password following these steps.
- Click on the Account > Account Dashboard link in the top right corner of your screen.
- Select Account Profile from the left-hand navigation.
- On the Account Profile page, click the Update Password button.
- Enter your current and new password in the appropriate fields and click Save.
What is “punchout” and does Swagelok offer it?
The term “punchout” refers to a customer leaving or “punching out” from their business system to visit a supplier website. This supplier website acts as a catalog showing the breadth of the supplier’s product offerings. Swagelok does offer a punchout solution for customers to search, find, and select products to build a cart. Customers that implement a punchout solution often use it alongside a procurement application to enable purchasing (e.g., SAP, Oracle, Ariba, etc.). Ask your local sales and service center about your options.
